PARENTS - WHO TO CONTACT?

Parent Communication Guide - Who should I contact?

We are always happy to help and aim to respond promptly. To ensure your query is dealt with as quickly as possible, please contact the most appropriate person below.

Class Teacher – First Point of Contact

Contact your child’s class teacher for:

• Learning, progress or homework

• Minor concerns or questions

• Day-to-day pastoral matters

Email the class teacher: initial and second name @stmichaels.wandsworth.sch.uk 

cc: info@stmichaels.wandsworth.sch.uk 

Phase Leader

If your concern has not been resolved or you need further support:

• Ongoing concerns

• More serious issues about learning or behaviour

Email the phase leader: initial and second name @stmichaels.wandsworth.sch.uk 

cc: info@stmichaels.wandsworth.sch.uk  

School Office

For general enquiries, please contact the office:

• General questions

• Admissions

• Clubs (after school / extra-curricular)

• Attendance and absence

Email the school office: info@stmichaels.wandsworth.sch.uk

SENCO

For:

• Special educational needs or disabilities

• Support plans or provision

Email: inclusion@stmichaels.wandsworth.sch.uk

cc: info@stmichaels.wandsworth.sch.uk

Senior Leadership Team

For more complex or unresolved concerns:

• Behaviour and attendance

• Personal development

• Teaching and curriculum

 Email the senior leader: initial and second name @stmichaels.wandsworth.sch.uk   

cc: info@stmichaels.wandsworth.sch.uk 

Headteacher

If a matter remains unresolved after following the steps above.

Email: info@stmichaels.wandsworth.sch.uk and mark 'For the attention of the headteacher in the subject.

Safeguarding

If you have an urgent safeguarding concern about a child, please contact:

The school office immediately (during school hours) 02088747786

Or the safeguarding email: dsl@stmichaels.wandsworth.sch.uk 

This email is for safeguarding concerns only.

Our Response Times

• We aim to acknowledge emails within 2 working days

• We aim to respond fully within 3–5 working days

Please note:

• Staff teach throughout the day and may need time to investigate or gather information before responding

• Staff are not expected to respond outside working hours

• Emails sent in the evening or at weekends will be responded to during the next working day

For urgent matters, please contact the school office.